Last updated: June 2026
At Witchheart Valkyrie, each item is made to order through our print-on-demand production partner. Because of this, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, or preference changes.
Returns and Exchanges
We do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Changing your mind after purchase
- Minor print placement variations that fall within normal production tolerance
Please review product descriptions, sizing information, and color options carefully before placing your order.
Size & Fit Issues
Because each item is made to order, we’re not able to offer automatic returns or exchanges when the wrong size is selected. However, we never want you to feel stuck with something you can’t wear.
If the size isn’t quite right, please contact us within 30 days of delivery at support@witchheartvalkyrie.com with your order number and a short note about the fit. We’ll review the situation and do our best to find a fair solution, which may include a discounted re-order, store credit, or another reasonable resolution.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery. Eligible issues may qualify for a free replacement or refund.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
- Photos of all affected items if multiple products are involved
In most qualifying cases, you do not need to return the damaged item.
Lost Packages
If your package appears lost in transit, please contact us as soon as possible. Claims for lost packages should generally be submitted within 30 days of the estimated delivery date so the issue can be reviewed and resolved.
If the shipping address entered at checkout was incorrect or incomplete, replacement or refund eligibility may be limited.
Refund Method
If a refund is approved, it will be issued to your original payment method whenever applicable. Processing times may vary depending on your payment provider or bank.
Important Notes
Because our products are made to order, slight variations in print placement, color tone, and garment feel may occur and are not always considered defects.
This policy is intended to reflect our production workflow and issue-handling standards while still providing fair support if something goes wrong with your order.
Contact
For any return, refund, replacement, or delivery issue, contact us at support@witchheartvalkyrie.com.